1.Q:Are you products offered for wholesale or retail?
A:We offer our products for wholesale only with a minimum purchase of 10 pieces per item.

2.Q:Do you ship Internationally?
A:Yes, we have the ability to ship our items allover the world.

3.Q:.Are the prices shown including shipping charge or not?
A:No,the prices are wholesale prices without shipping.

4.How much the shipping charge is?
A:Shipping depends on your order.Please kindly advise your location,
the items you are expecting and the quantity,accordingly we can quote
you the total price including shipping.
5.Q:How do I place an order with Lanloy.com?
A:The first thing you need to do is to register your account at Lanloy.com.
There is free to register. Once registered, you will be able to browse all
of our items and order online.Buying an item is as simple clicking on
"Add To Shopping Cart" then either clicking on "Go on Shopping" or
"Submit" to checkout. Or, you can order directly by sending us an email
including the item#,quantity, colors and required sizes.
You will receive an invoice for your order within 24 hours.
6.Q:When do you ship the items to me?
A:We ship within 48 hours after the receipt of payment. Once shipped,
you will receive all shipping confirmations so you can track your packages.

7.Q:How long does it typically take for me to receive my goods?
A:You should receive your goods within 7 days of receiving your shipping confirmation from us.

8.Q:How are the goods delivered?
A:Goods are usually delivered by express delivery.
We recommend using EMS because it has proved to be both reliable and safe.

9.Q:Do you guarantee your products?
A:If any quality and or shortage issues should occur during shipment,
please inform us ASAP and we will offer you 100% compensation.
If order is not completed due to any other reasons,
we will negotiate with you and come up with an acceptable settlement for both sides.

10.Q:What is best way to contact you?
A:If you have any questions, click here to tell us, We will try our best to reply in 24 hours.

11. Returns and refund policy
we will refund the entire amount (minus shipping charges), If you are returning the item because of an error on your part (e.g. you choose the wrong size or wrong model),goods must returned within 7days in good condition and relevant accessories such as instruction and guarantee label completed .
If for any quality problem you are not fully satisfied with your purchase, please email us photos of the problem item ,we will make full compensation .

12.Products and Disclaimer
All products are “factory overruns” of an original order. We buy stock lots – beyond and above the original orders direct from the suppliers and NOT from the brand name distribution channels. Therefore trade mark papers are not available. If you wish to have all Trade Mark Authorized Papers, A1 quality merchandises and no risk involved what so ever - we suggest and strongly recommend - you buy direct from the Brand Name distribution channels and not from an independent "off-price "/ surplus , online trade company.